Shipping Policy

This Shipping Policy governs the dispatch and delivery of orders placed on Labshop and is framed in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-commerce) Rules, 2020.

Dispatch Timeline

• Maximum dispatch time:
  Orders will be dispatched within 15 business days from the date of order confirmation.
• Typical dispatch time:
  Most products are dispatched within 2–3 business days, subject to:
  • Stock availability
  • Quality checks
  • Regulatory or documentation requirements

Dispatch timelines are indicative and not guaranteed.

Delivery Timeline (Estimated)

• Once dispatched, orders are delivered through third-party logistics partners.
• Estimated delivery time after dispatch is 5–7 business days.
• Delivery timelines may vary due to factors such as:
  • Delivery location
  • Courier serviceability
  • Weather conditions
  • Public holidays or unforeseen logistical constraints

Shipping Responsibility

• Labshop’s responsibility is limited to timely dispatch of the order as per this policy.
• Delivery timelines are best-effort estimates and not contractual guarantees.

Labshop shall not be held responsible for:

• Delays in delivery after dispatch
• Multiple or failed delivery attempts
• Delivery issues arising from incomplete or incorrect address details provided by the customer

Additional Shipping Charges

Certain products or delivery locations may:

• Require special handling
• Incur higher logistics costs

In such cases:

• Additional shipping charges may be requested after order placement but before dispatch
• The customer will be informed in advance

If the customer does not agree to the revised shipping charges:

• The order may be cancelled prior to dispatch
• A full refund will be processed to the original payment method

Address Accuracy

Customers must ensure that shipping details are:

• Accurate
• Complete
• Serviceable

Labshop shall not be liable for delivery issues resulting from incorrect or incomplete address information.

Partial Shipments

• Orders containing multiple items may be dispatched in multiple shipments.
• Dispatch may occur separately based on product availability.
• Customers will not be charged additional shipping fees unless explicitly communicated.

Force Majeure

Labshop shall not be liable for delays or failure in dispatch or delivery due to events beyond reasonable control, including but not limited to:

• Natural disasters
• Government actions or restrictions
• Transport disruptions
• Strikes, lockouts, or public emergencies

Policy Authority

Labshop reserves the right to modify:

• Dispatch timelines
• Courier selection
• Shipping terms

Such changes shall be effective prospectively and in compliance with applicable laws.

Grievance Redressal Policy

This Grievance Redressal Policy is framed in compliance with the Consumer Protection Act, 2019 and the Consumer Protection (E-commerce) Rules, 2020.

Labshop is committed to addressing customer grievances in a structured, transparent, and time-bound manner.

Grievance Officer Details

In accordance with applicable laws, the details of the Grievance Officer are provided below:
Email:labshop.home@gmail.com
Contact:9811825825
Working Hours: Monday to Saturday, 10:00 AM to 6:00 PM (excluding public holidays)

Scope of Grievances

Customers may raise grievances related to:

• Order processing
• Dispatch-related issues
• Refund or cancellation decisions
• Payment-related concerns
• Any other service-related issue directly arising from an order placed on Labshop

This mechanism does not cover:

• Disputes arising from incorrect product selection
• Issues caused by misuse, mishandling, or improper application
• Matters already resolved as per stated policies

Grievance Redressal Process

1. Grievances must be raised in writing via email or official support channels.
2. The complaint must include:

• Order ID
• Registered contact details
• Clear description of the issue
• Supporting documents or evidence, if any

Incomplete or vague complaints may not be processed.

Resolution Timeline

• All valid grievances shall be acknowledged within 4 days of receipt.
• Labshop shall endeavour to resolve the grievance within 15 days from the date of acknowledgment, as mandated under law.

Resolution timelines may vary depending on:

• Nature of the grievance
• Requirement of verification or third-party inputs

Decision Authority

• The resolution offered by Labshop shall be based on:
  • Internal verification
  • Applicable policies
  • Legal and regulatory requirements
• Labshop reserves the right to:
  • Accept or reject grievances
  • Offer partial or alternative resolutions
  • Close complaints that are repetitive, abusive, or non-substantive

Escalation

If a customer is not satisfied with the resolution:

• They may seek remedies as provided under applicable Indian consumer laws.

Labshop encourages customers to allow the internal grievance mechanism to complete before seeking external remedies.

Policy Integrity

• This Grievance Redressal Policy does not override statutory consumer rights.
• However, where the law permits internal resolution, Labshop’s policies shall apply.